L'Oréal trains its HR in Rewards & Mobility with Didask

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IDENTITy
sector
Enterprise
use-case
Onboarding
learners
+150
“Didask's solution makes a difference for any organization that wants to train in a clear, short and fun format, and on subjects that are at first glance difficult.”
Emmanuel Girard
Group Head of Rewards and International Mobility L'Oréal
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RESULTS
/10
/10
/10
présentation

What challenge did you have to take on?

At L'Oréal, career paths are flexible, mobility is frequent and for jobs with expertise (Compensation & Benefits, International Mobility, etc.), it is absolutely essential to be able to initiate and Train quickly our community on these key but technical jobs. We were therefore looking for an innovative and learning e-learning solution in order to upskill our HR community around Rewards and International Mobility issues.

How did the mission take place?

Didask's digital learning solution allowed us to achieve this thanks to a very good concept Learning through experience and error, and a very easy, short, and intuitive user experience. The solution adapted very perfectly to our Learning environment, and the support and initial training by the Didask team with expert profiles quickly allowed our teams to adopt the concept and the tools. As a result, we were able to create new training content for our internal team very quickly. Then when we finalized our first Rewards modules, we extended the scope to include issues related to international mobility as part of the launch of our new International Mobility policy. We therefore trained the International Mobility teams again on the tool and the concept in order to develop the associated modules.

Découvrir la solution Didask

Parcours digital learning de Didask

What assessment do you draw from this?

Great professionalism, great listening and the constant concern to improve the product and the user experience. Didask's solution makes a difference for any organization that wants to train in a clear, short and fun format, and on subjects that are a prima facie “difficult”. Compared to other solutions, pedagogical engineering support makes it possible to expose and impact the learner in an extremely short time, to behavioral changes or concrete actions.

An anecdote?

I was very positively surprised by the speed of handling by our International Mobility teams so that we now plan to deploy the solution within the various areas and divisions in order to create specific content. The possibility to “scale up” is an extremely positive point!

Tester la solution Didask
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ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
Icône d'une étoile vide centrée dans un cercle blanc.
This is some text inside of a div block.
ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
TESTIMONIES

How our customers turn learning
into measurable impact

“The scenarios proposed by Didask make it possible to approach complex subjects in a concrete way, much more effective than theoretical formats.”
Practical cases
40+
Completion
90%
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Delphine Bernard
Compliance Director of the SUEZ Group
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“The advisors were very involved in the training courses. The format and the scenarios facilitate the adoption of good customer relationship reflexes.”
Trained counsellors
2500
Classified
#1 in customer service
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Lydie Bras
Customer Journey Quality Project Manager - ENGIE Customer Experience Department
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“The training allows all of our customers and partners to increase the skills of all of their customers and partners on the most efficient solutions in the field of energy efficiency, {...} Didask is really a gain in efficiency, it is a solution that supports our business experts: it enables them to really invest in their training and improve quality for the learner.”
Autonomous design
100% of the experts
Deployed courses
80
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Eric Schmit
Eco 21 SIG Program Manager
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