Expert guidance,
every step of the way

From onboarding to continuous improvement, our experts
support you with clarity, structure, and proven learning guidance
unmute
results

Impact you can feel
and measure

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Capterra  — 4,9
“Didask support has been key to successfully digitizing our training courses in a context that is both humanly and operationally complex.”
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Juliette Vincent
MJ Coaching and Training Professional Coach
read
Learners and admins consistently rate our support as exceptional.
99
%
CSAT
Average first response time from our support team
4
Minutes
Customer Success that actually mooves the needle
70
NPS
guidance

Support that makes your team stronger
A dedicated team that helps you go even faster

Your Didask Learning Success team guides you in :

•  Defining the right training goals
•  Mastering the platform quickly
•  Tracking impact over time
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Where the field meets our approach
5 étoiles avec la note 4,9 on Capterra
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PROCESS

A structured journey, fully tailored to your goals
From kick-off to continuous improvement

Every step is structured for real results

1
KICK-OFF SESSION
Map your learning goals and organizational needs
Define the scope, success metrics and support plan
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2
MENTORING WORKSHOPS
Guided design sessions
Pedagogical optimization & best-practice coaching
Preparation for launch & adoption
Impact assessment and iteration
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3
REGULAR TOUCH POINTS
Follow-ups, coaching moments, feedback loops, continuous improvement
All adapted to your pace and your roadmap.
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4
PREMIUM SUPPORT
A responsive support team available Monday to Friday
Access to the Didask Digital Academy
Exclusive client events
A monthly creator newsletter
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SERVICES

Additional expert services
When you need an extra boost to support your learning strategy

Instructional practice audit
Our experts can review your training practices and audit your content to strengthen clarity, alignment, and impact.
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Custom content creation
No time or internal resources to build your modules?
Our team can create turnkey Didask-ready content for you.
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Ready-made course catalog
Need pre-built training programs?
 Access high-quality modules through our partner content catalog.
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Mentoring sessions
Get extended 1-to-1 guidance from our experts to refine your projects, accelerate delivery, or scale your learning initiatives.
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Training migration
Our team can migrate your SCORM modules, videos, or legacy content into Didask — rebuilt with the right architecture and design.
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Deux hommes collaborant sur un ordinateur portable dans un espace de travail moderne.Femme travaillant sur un ordinateur dans un bureau moderne avec une plante et une tasse sur le bureau.Jeune femme aux cheveux longs et lunettes souriant, assise à une table en bois, en conversation avec une personne en veste verte.Deux collègues en réunion dans un bureau lumineux avec deux ordinateurs portables sur la table en bois.Une femme souriante tenant un ordinateur portable, parlant à un homme dont le dos est tourné vers la caméra.
MANIFESTO

What we stand for

When learners thrive, impact follows.

We stand for a radical, human-centered pedagogy.

We design for the field, not for the slides.
Passion is our metric. Impact is our duty.
discover
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TESTIMONIES

What leaders say about working with Didask
Feedback from teams who rely on Didask every day

“The Didask solution stands out for its good theoretical base. Learning is based on understanding, error, and thinking, not on the simple consumption of content.”
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ESSCA
Enseignement supérieur
100 Learners
“The revelation with Didask was the notion of deconstructing beliefs. Before disseminating knowledge, it is necessary to show that certain practices no longer work. And that, pedagogically, is very powerful.”
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IMIS
Service publique énergie
6000 Learners
“Didask is an extremely attractive platform because we are not there to create PowerPoint online. We are working on the fundamentals of understanding: how people learn and retain sustainably.”
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CFPC
Formation professionnelle
5000 Learners
“A team that listens, is dedicated and is incredibly responsive. Didask is THE solution for setting teams up and bringing an agile and human approach to corporate training.”
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Valrhona
Agroalimentaire
90 learners
“Didask is an intuitive and relevant platform for distance learning. The handling is fluid and allows you to quickly design effective training based on trial and error.”
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Challenge Academia
Organisme de formation
550 learners
“The integration of AI has had a real benefit for us. Their solution perfectly meets our expectations in terms of rapid and qualitative creation. The intuitive handling of the platform was also a major asset.”
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One Business School
Enseignement supérieur privé
1040 learners

Explore the Didask
experience

Discover the platform with a tailored walkthrough
Book a demo
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FAQS

Have questions ?
Find answers

Any more questions ?
meet us
What does Didask’s support and mentoring include?
Didask provides full human support, led by a dedicated mentor or customer success manager.

They help you define your learning goals, get onboarded smoothly, optimize your training programs, and monitor results over time.

You’re never on your own — an expert is always available to unblock you, advise you, or review your projects with a trained eye.
How is the support process structured?
The setup is simple and guided:

– Kick-off meeting to define objectives and organize the roadmap,

– Tailored mentoring workshops (guided design, pedagogical optimization, launch preparation),

– Regular follow-ups to improve your programs and track your progress,

– Premium support, available Monday to Friday for any questions or issues.
Do we get a dedicated point of contact throughout the collaboration?
Yes. You’re matched with a dedicated customer success manager, selected based on your needs and challenges.

They work alongside a team of experts who can step in whenever required (learning design, content creation, advanced mentoring, and more).
Does support end once the platform is deployed?
Not at all. Didask accompanies you from onboarding to post-deployment, including impact evaluation, ongoing optimisation of your training programs, and continuous advice to help you improve over time.

Continuous improvement is at the heart of our approach
Any more questions?
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