Training of trainers: The IECD harmonizes its practices

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IDENTITy
sector
Association
use-case
Soft Skills
learners
Awaiting deployment
“The online solution is a real educational exercise in itself that allows us to increase the skills of both our learners and our designers.”
IECD logo
Rémi Courrier
Educational manager of the Employability, Training and Professional Integration division European Institute for Development Cooperation (IECD)
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RESULTS
/10
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/10
présentation

What challenge did you have to take on?

Our teams aim to train/educate our beneficiaries across the fifteen countries in which they are deployed. Our general objective is to provide them with quality training so that they can become responsible actors in their country or find a sustainable job according to the system. To achieve this objective, one of the pillars of implementing IECD training courses is the continuing training of trainers in pedagogy and in new technical and behavioral skills.

How did the mission take place?

We were therefore looking for a solution capable of really increasing the skills of our actors in the field so that they could concretely mobilize their learning. A solution that is also accessible regardless of their geographical location. Didask finally offered us the possibility of digitizing training without compromising on pedagogical quality. The format focused on concrete situations has the advantage of being relevant question our learners on their practices.

Parcours digital learning de Didask

What assessment do you draw from this?

Didask's learning format via simulation and Valuation of the error fully corresponds to our training philosophy. Moreover, the methodical framework for instructional design also advances the IECD team of educational engineers. Finally, I have always enjoyed exchanging with our various stakeholders from the framing of the project to its implementation.

An anecdote?

The choice of Didask digital learning solution has been the subject of internal debate. Some colleagues questioned whether it was not better to turn to more flashy solutions, putting more emphasis on videos. The first parties concerned, namely the trainers who were going to be trained and who were part of the selection committee, were however convinced of the educational value of Didask, which is what confirmed the choice of the IECD, to my great satisfaction.

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ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
Icône d'une étoile vide centrée dans un cercle blanc.
This is some text inside of a div block.
ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
TESTIMONIES

How our customers turn learning
into measurable impact

“The scenarios proposed by Didask make it possible to approach complex subjects in a concrete way, much more effective than theoretical formats.”
Practical cases
40+
Completion
90%
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Delphine Bernard
Compliance Director of the SUEZ Group
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“The advisors were very involved in the training courses. The format and the scenarios facilitate the adoption of good customer relationship reflexes.”
Trained counsellors
2500
Classified
#1 in customer service
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Lydie Bras
Customer Journey Quality Project Manager - ENGIE Customer Experience Department
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“The training allows all of our customers and partners to increase the skills of all of their customers and partners on the most efficient solutions in the field of energy efficiency, {...} Didask is really a gain in efficiency, it is a solution that supports our business experts: it enables them to really invest in their training and improve quality for the learner.”
Autonomous design
100% of the experts
Deployed courses
80
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Eric Schmit
Eco 21 SIG Program Manager
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