ESSEC supports high school students with the Didask LMS

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IDENTITy
sector
Higher education
use-case
Soft Skills
learners
+100
The educational facilitator embedded in the solution helped us to better identify the mistakes most often made by young people and to divide our content into small learning units, which was a real plus.
Célia Depommier
Educational engineer
Gradient bleu et rose
RESULTS
modules
65
65
/10
/10
/10
présentation

What was your challenge?

Orientation, and the Parcoursup procedure in particular, are often anxiety-provoking for young people, who are afraid of making mistakes and making the wrong choices. This sometimes results in a certain inertia... We wanted to help young people better understand the key messages of the videos we produced as part of one of our equal opportunities programs (Find Tavoie) and encourage them to get started on their choice of studies... all via a 100% online system.

What system did you put in place?

We use Didask to support high school students in Terminale, regardless of their field, in their orientation process. The educational facilitator embedded in the solution helped us to better identify the mistakes most often made by young people when dealing with the question of their choice of studies, and to divide our content into small learning units, which was a real plus.

Starting from there, we were able to create fun and interactive simulation exercises, which allow young people to de-focus and understand these subjects while ignoring their stress. This method has proven to be very relevant in promoting the appropriation of concepts, such as “The 5 pitfalls to avoid in order to find your way around”. Rather than reading an enumeration, young people learn them by trial and error, and it is much more effective.

Micro-challenges, which conclude each case, encourage young people to get in motion and become actors in their orientation.

What assessment do you draw?

Didask is a relevant, fun and interactive tool. It is an e-learning solution that requires entering into its logic, but with great adaptability to our needs. The modules created and deployed have really allowed us to strengthen the use of TrouvetAvoie videos, by supporting young people in understanding and appropriating the key messages of existing videos.

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ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
Icône d'une étoile vide centrée dans un cercle blanc.
This is some text inside of a div block.
ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
TESTIMONIES

How our customers turn learning
into measurable impact

“The scenarios proposed by Didask make it possible to approach complex subjects in a concrete way, much more effective than theoretical formats.”
Practical cases
40+
Completion
90%
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Delphine Bernard
Compliance Director of the SUEZ Group
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“The advisors were very involved in the training courses. The format and the scenarios facilitate the adoption of good customer relationship reflexes.”
Trained counsellors
2500
Classified
#1 in customer service
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Lydie Bras
Customer Journey Quality Project Manager - ENGIE Customer Experience Department
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“The training allows all of our customers and partners to increase the skills of all of their customers and partners on the most efficient solutions in the field of energy efficiency, {...} Didask is really a gain in efficiency, it is a solution that supports our business experts: it enables them to really invest in their training and improve quality for the learner.”
Autonomous design
100% of the experts
Deployed courses
80
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Eric Schmit
Eco 21 SIG Program Manager
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