Grand Est Addictions: e-learning modules that are easy to distribute

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IDENTITy
sector
Association
use-case
Customers & partners
learners
+100
It is at first glance difficult, using a computer tool and “behind a computer”, to be able to make professionals understand a verbal technique, without being able to provide examples directly. Through the scenarios proposed by the Didask platform, it was possible to remove these barriers [...].
Estelle Isabelle
Project manager
Gradient bleu et rose
RESULTS
Modules created
4
4
/10
Training formats
3
3
/10
/10
présentation

What is the mission of Grand Est Addictions?

Grand Est Addictions is an association that brings together all the actors in addictology in the territory to raise awareness, train, relay good practices, provide expertise to health professionals, social workers, institutions, etc. around issues relating to addictology. To fulfill this objective, we create links between addiction professionals and urban health professionals, social workers, and occupational health teams, allowing in the long term better care of the latter with the people accompanied daily by them.

And what is your mission within the organization?

I am in charge of deploying projects to meet the objectives of the association. This results in the organization of awareness-raising on topics related to addictology for health professionals, the establishment of expert professionals, the organization of teaching modules for students of future health professionals, the organization of days for the exchange of practices...

What was your training project?

The challenge here was to make as many health professionals and social workers as possible aware of the use of alcohol, tobacco and cannabis among the people they support daily (patients, users, residents). This therefore affects general practitioners, dental surgeons, midwives as well as pharmacists, masseurs-physiotherapists, occupational health teams, or social workers in the Grand Est region.

To achieve this, 3 formats have been designed in order to adapt well to the time available to health professionals:

  • Half-day multi-professional awareness-raising sessions to build relationships between professionals,
  • e-learning, available at all times, 
  • Visits to firms and pharmacies for liberal professionals, in order to get as close as possible to their place of work.

Didask is your first LMS, what was your learning environment before that?

This e-learning is actually The first remote format on which the association worked. Indeed, all the training courses provided were usually in person. The health crisis and the limited time available to professionals made us look at the issue of distance learning and the e-learning format as proposed by Didask.

Technically or pedagogically, did you have particular constraints?

The major constraint of this project was the adaptation of the content to a target whose professions are different and who have different basic knowledge (doctors, pharmacists, nurses, dentists, surgeons, dentists, social workers,...). For that, The granules developed by Didask were the best allies in order to be able to diversify and put into situations the various professions targeted by our project.

The second considerable constraint was the content of the project: Early Identification and Brief Intervention (RPIB) is an interview technique between a professional and his patient or user about his consumption of alcohol, tobacco and cannabis. So it is priori It is difficult, using a computer tool and “behind a computer”, to be able to make professionals understand a verbal technique, without being able to provide examples directly. Through the scenarios proposed by the Didask platform, it was possible to remove these barriers and to offer concrete examples allowing professionals to project themselves.

Why did you choose Didask for your project?

It is really the added value of the granules allowing us to image the words developed by our training that convinced us to choose Didask. I am also thinking of team support, which was also a real asset: the proposal of demos in advance, the flexibility of the proposed offer, the support once it was put online, but above all the possibility of being able to have your team create tailor-made content in response to our expectations and needs. It all played a lot.

Exactly speaking of content creation, how did that happen?

Content creation was carried out by the team of educational engineers by Didask, in collaboration with addiction doctors and administrators of Grand Est Addictions, through appointments to collect content and collect doctors' expectations regarding future e-learning modules. Numerous information documents on RPIB and the 3 substances were also sent to the teaching team. With all this, she was able to create the entire content of the 4 modules of the project, which was of course reviewed by the doctors last, in order to provide scientific validation of it. Once again, the content is linked to an interview technique, each term used has been carefully chosen.

How did your teams get started with Didask?

The Grand Est Addictions team of project managers took control of the tool from the start, to master it, modify the contents, make them evolve, observe the evolution of the statistics, etc. This went very well in the sense that the tool is very intuitive, ergonomic and easy to use by everyone and for everyone. It is very easy to evolve granules, to add content to them, to change their format, to add text, images, to change the conclusions of the granules, to add documents, etc.

What do you remember about the Didask method?

Didask is developing a method adapted to project professionals towards better care for the people they support. Indeed, Visualization through scenarios brings a lot. The method also allowsLearn from your mistakes thanks to the questions asked and the explanations given later. Most of the messages we wanted to convey through e-learning work thanks to the method.

What are you benefiting from Didask today?

There are 3. First of all, accessibility to all in terms of content (our target being multiple) and time (4 10-minute modules, independent of each other). I would then say the contribution of most of the content through scenarios. Finally, the ease of use and evolution for the project team, which took advantage of it easily.

Do you have a particular anecdote?

The development capacity of the tool and the interest of the Didask team in its evolution caught my attention. Indeed, throughout the design work, the platform has evolved andNew features, each more interesting than the next, have emerged.. At the same time, as soon as our team had a suggestion to improve the platform, the idea was heard and studied at Didask.

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ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
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