Valrhona trains its sales teams on the new strategy

unmute
IDENTITy
sector
Enterprise
use-case
Sales enablement
learners
90 learners
“The Didask approach allowed us to increase the skills of the teams and above all to gain confidence.”
Stéphanie Perrot
Switzerland Sales Manager Valrhona
Gradient bleu et rose
RESULTS
learners
90
90
/10
modules
2
2
/10
/10
présentation

What challenge did you have to take on?

I was looking for an e-learning solution capable of creating innovative content in a dynamic and immersive format to train our employees in direct contact with professionals in sweet gastronomy. The aim of this training was to best prepare them for situations close to their reality and to make them want to test their knowledge.

How did the mission take place?

Didask gave me an innovative, intuitive and caring vision on a complex subject : the implementation of our new commercial policy through the sales process, the discourse on our identity and our expertise. This approach allowed us to increase the skills of the teams and especially to make them gain confidence, by acquiring the essential techniques to ensure the various stages of sales and manage the objections of our customers.

Parcours digital learning de Didask

Découvrir la solution Didask

What assessment do you draw from this?

A team that listens, is dedicated and is incredibly responsive. Didask's solution is the right solution for setting teams up and bringing an agile and human approach to corporate training. I highly recommend this solution for all businesses that want to change codes and approaches!


An anecdote?

If I had to summarize the whole of my experience with Didask in one sentence, I would say that it was a new experience, of remarkable simplicity and effectiveness: really the winning combination.

Tester la solution Didask
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ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
Icône d'une étoile vide centrée dans un cercle blanc.
This is some text inside of a div block.
ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
TESTIMONIES

How our customers turn learning
into measurable impact

“The scenarios proposed by Didask make it possible to approach complex subjects in a concrete way, much more effective than theoretical formats.”
Practical cases
40+
Completion
90%
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Delphine Bernard
Compliance Director of the SUEZ Group
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“The advisors were very involved in the training courses. The format and the scenarios facilitate the adoption of good customer relationship reflexes.”
Trained counsellors
2500
Classified
#1 in customer service
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Lydie Bras
Customer Journey Quality Project Manager - ENGIE Customer Experience Department
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“The training allows all of our customers and partners to increase the skills of all of their customers and partners on the most efficient solutions in the field of energy efficiency, {...} Didask is really a gain in efficiency, it is a solution that supports our business experts: it enables them to really invest in their training and improve quality for the learner.”
Autonomous design
100% of the experts
Deployed courses
80
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Eric Schmit
Eco 21 SIG Program Manager
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