eLearning hyperconnection & infobesity: IMS chooses Didask

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IDENTITy
sector
Association
use-case
Soft Skills
learners
+100
“Didask's digital learning solution is an effective and easy to adapt solution. It embodies the art of initiating the change of habits in the learner by combining autonomy and reflection.”
Mathilde Leré
Project Manager, Sustainability & Well-being at Work
Gradient bleu et rose
RESULTS
/10
/10
/10
présentation

What challenge did you have to take on?

As part of the project” Info Flow Savvy, to become an expert in the face of information flows”, co-financed by the European Social Fund, IMS was looking for a tool to raise awareness. The idea of going through a “formative” (and not evaluative) quiz seemed interesting to deconstruct preconceived ideas on the subject.

How did the mission take place?

Our association is a leader in Luxembourg on issues of corporate social responsibility (CSR) and sustainable development, so we plan to soon deploy new awareness-raising courses on these subjects with Didask. We find the pedagogical approach of the solution particularly effective, in particular the concept of “testing effect”. It allows the learner to confront his beliefs and habits in order to better deconstruct them through feedback. For example, in one of our practical cases we question the “standards of email response times”: answering in less than 10 minutes, is it really the habit that will save time for an entire team or for our interlocutors?

Parcours digital learning de Didask et IMS Luxembourg

Découvrir la solution Didask

What assessment do you draw from this?

Didask's digital learning solution is in line with our methods of collaboration and sharing within the network of companies that we manage. Taking inspiration from real situations to create practical cases for each question makes it possible to build or deconstruct the good and not so good habits that we all have, and thus to encourage the changes necessary for professional digital well-being.
It is an effective solution that is easy to adapt. It embodies the art of initiating the change of habits in the learner by combining autonomy and reflection. The in-depth support of the teaching team and the shared desire for continuous improvement are also noteworthy. The micro-change approach is very much in our functional DNA. It is a question of projecting yourself into a very concrete expected change on a dilemma posed that allows you to move forward on a subject without being reduced to receiving top-down information.
The feedback from learners is also very positive. Several companies in the network have shared the course internally and some teams use it as a basis for workshops to harmonize their communication methods. It is both an individual and collective training tool.
I recommend Didask to those who have skills to share: soft skills or technical knowledge. A tip for a good start: propose only one micro-change at a time. Using the didaskademy tutorials saves us a lot of mistakes (or helps us improve practical cases).

An anecdote?

The course created to raise awareness in our network was first adopted by our team: the colleagues who volunteered to be proofreaders tested the micro-challenges and the course is now part of the onboarding process for each new employee welcomed to IMS Luxembourg.

Tester la solution Didask
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ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
Icône d'une étoile vide centrée dans un cercle blanc.
This is some text inside of a div block.
ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
TESTIMONIES

How our customers turn learning
into measurable impact

“The scenarios proposed by Didask make it possible to approach complex subjects in a concrete way, much more effective than theoretical formats.”
Practical cases
40+
Completion
90%
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Delphine Bernard
Compliance Director of the SUEZ Group
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“The advisors were very involved in the training courses. The format and the scenarios facilitate the adoption of good customer relationship reflexes.”
Trained counsellors
2500
Classified
#1 in customer service
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Lydie Bras
Customer Journey Quality Project Manager - ENGIE Customer Experience Department
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“The training allows all of our customers and partners to increase the skills of all of their customers and partners on the most efficient solutions in the field of energy efficiency, {...} Didask is really a gain in efficiency, it is a solution that supports our business experts: it enables them to really invest in their training and improve quality for the learner.”
Autonomous design
100% of the experts
Deployed courses
80
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Eric Schmit
Eco 21 SIG Program Manager
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