Training and coaching: digital technology facing the challenges of lockdown

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IDENTITy
sector
OF
use-case
Soft Skills
learners
10 learners
“Didask's digital learning solution allowed us to break the standard and to add a touch of originality to what is circulating on the market in a period where responsiveness is a priority.”
Juliette Vincent
Professional coach MJ Coaching and Training
Gradient bleu et rose
RESULTS
/10
/10
/10
présentation

What challenge did you have to take on?

We were looking for a design tool capable of creating digital content to adapt our training/coaching on interpersonal relationships, to the constraints of confinement and to enrich them.

How did the mission take place?

Didask's digital learning solution allowed us to put a touch of originality in relation to what is circulating on the market in a period where reactivity is a priority. We have adopted the Didask pedagogy, which allows us to get to the heart of the subjects and therefore facilitates the understanding of relational mechanisms. In this way, we were able to create quality and tailor-made content as close as possible to what we do in person with our customers, always based on experimentation.

Parcours digital learning de Didask et MJ Cocaching


Découvrir la solution Didask

What assessment do you draw from this?

The Didask elearning modules have increased the level of trust, sharing and involvement of participants in a 100% remote course (alternating with our virtual classes). We also really appreciated Didask's flexibility and responsiveness, which was particularly adapted to our business.

An anecdote?

Often alone in front of their screen at the moment, our customers appreciated the touch of “fun” and creativity of our Didask modules, especially on “serious” and sometimes complex content.

Tester la solution Didask

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ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
Icône d'une étoile vide centrée dans un cercle blanc.
This is some text inside of a div block.
ENGIE achieved an overall score of 16.72/20 in the Customer Service of the Year ranking, with scores ranging from 15.21 for chat to 17.61 for social media, confirming the excellence of their customer relations.
TESTIMONIES

How our customers turn learning
into measurable impact

“The scenarios proposed by Didask make it possible to approach complex subjects in a concrete way, much more effective than theoretical formats.”
Practical cases
40+
Completion
90%
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Delphine Bernard
Compliance Director of the SUEZ Group
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“The advisors were very involved in the training courses. The format and the scenarios facilitate the adoption of good customer relationship reflexes.”
Trained counsellors
2500
Classified
#1 in customer service
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Lydie Bras
Customer Journey Quality Project Manager - ENGIE Customer Experience Department
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Gros plan sur une éolienne avec le soleil se levant à l'arrière-plan dans un paysage rural.
“The training allows all of our customers and partners to increase the skills of all of their customers and partners on the most efficient solutions in the field of energy efficiency, {...} Didask is really a gain in efficiency, it is a solution that supports our business experts: it enables them to really invest in their training and improve quality for the learner.”
Autonomous design
100% of the experts
Deployed courses
80
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Eric Schmit
Eco 21 SIG Program Manager
More stories
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