Customer relationship: what ROI can you expect from a really well-trained team?

Download the guide and turn the training of your teams into a lever for loyalty. In a context where customer experience has become the main differentiating factor, how can you justify your investments in training customer service teams to management? Organizations that effectively train their advisors achieve measurable results in satisfaction, productivity, and retention.

• No more training disconnected from real situations: master the 4 evaluation models to prove the business impact of each euro invested in customer relationship training.
• Beyond post-training satisfaction scores: calculate the real ROI with concrete examples on NPS, first contact resolution rate and team turnover.
• Direct measurable business gains: exploit the double dimension of ROI, between the quality of interactions and the operational savings of digital learning.

How to improve the first contact resolution rate of your advisers? How to reduce the turnover of your customer service teams through continuous training? How to form dispersed teams on real situations without immobilizing the entire organization? Download this guide now to transform your customer relationship training into a quantifiable driver of loyalty.

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We are very sorry, this ebook is not yet available in english, we are working on it!