Among a company's most valuable assets, knowledge is not always managed optimally, causing inefficiencies, frustrations and decreases in productivity. Businesses that succeed in implementing an effective knowledge management system build a competitive advantage that they can build on for many years to come.
At Didask, we are passionate about this subject and we are fully convinced that successful organizations invest the necessary resources to optimize their knowledge management. In this article, we explore x concrete strategies to help you optimize this valuable resource.
What is knowledge management
Knowledge management encompasses the collection, organization, sharing, sharing, sharing, use, and monitoring of the knowledge needed to achieve the goals and fulfill the mission of each company. In a digital age, ensuring that every employee has access to the information they need is fundamental to collective success.
4 major challenges of knowledge management
Our surveys show 4 recurring challenges that virtuous companies have managed to overcome through the good management of their knowledge:
the lack of trust between employees and in the organization
deadline pressure, especially when it is not possible to identify and/or capitalize on the knowledge necessary for the successful implementation of projects
technological limitations that prevent maintaining accessible, reliable and relevant knowledge
cultural barriers, in international structures and where knowledge must constitute a common core, which can be adapted very easily to local specificities
How can you improve knowledge management in your company?
3 steps to manage your knowledge, store it and facilitate access to it, to keep in mind:
Centralize your information : Using a single knowledge management platform will allow you to combine all information and facilitate access to it. This will reduce research time and increase the productivity of your teams.
Store locally and in the cloud : This combination ensures universal accessibility while maintaining a certain security and control over your sensitive data. You are never safe from a security incident or an unfortunate external event. Imagine, for example, that your cloud provider's servers are burning down.
Use the right tools : using the right tools will allow you to have advanced functionalities for searching, sharing, collaborating and updating your various training and knowledge materials.
How do you structure business knowledge effectively?
Proposed solutions:
Develop a common and rigorous framework : Develop a structured framework that guides the documentation, sharing, and preservation of knowledge. This includes creating document libraries, setting up a clear nomenclature, FAQs, and searchable databases.
Ensure the adoption of this framework by an update policy clearly communicated: Establish clear policies for the regular updating of information, thus ensuring its relevance and accuracy.
Optimize your search tool:
Set up a advanced search smooth: Integrate advanced search capabilities into knowledge management systems, allowing users to quickly find accurate information through filters and keywords.
customise Search results: Adapt search results to user profiles and needs, using data such as search history and personal preferences.
How do you engage employees in creating and sharing knowledge?
2 recommended strategies:
Recognizing and engaging your champions: Establish programs that recognize and reward meaningful contributions to knowledge sharing. Nothing better than starting from the internal champions!
Use the right tools: Promote the use of collaborative tools that facilitate knowledge sharing and encourage the active participation of employees. At Didask, we have a 100% written, transparent and synchronous culture. Our entire organization is based on these key principles and appropriate tools, such as Notion or Slack.
How can you monitor and evaluate the performance of your knowledge management?
2 Key indicators:
Interactions and Commitment : Track interactions with the knowledge management system, such as views, shares, and comments, to assess employee engagement.
Response time : Measure the response time to questions asked in the system, making it possible to assess the effectiveness and responsiveness of the system.
Why use Didask for your knowledge management?
Our platform specifically meets the needs of businesses in the effective management of knowledge, on 4 aspects
the centralization and the good organization of your knowledge
the flexibility of the storage methods we offer
the performance of our educational AI, allowing you to capitalize on your knowledge and to divide by 10 the time required to design your courses
monitoring and continuous improvement of your knowledge, thanks to our smart analytics
Didask transforms corporate knowledge management by structuring each content into courses, chapters, modules and granules. This fine organization makes it possible to maximize the effectiveness of learning and knowledge consultation. Many businesses use Didask as a central tool to gather, organize, and disseminate their knowledge, ensuring that every employee has access to the information they need to fulfill their missions.
Storage flexibility: SaaS and On-Premise
As a SaaS software, Didask offers great flexibility by also allowing on-premise operation to meet the specific security requirements of certain customers. For organizations with extremely high security needs, Didask offers solutions based on the SecNum Cloud, a certification issued by ANSSI, thus ensuring a maximum level of security and trust for the management of your sensitive data.
Optimizing content creation with Educational AI
Didask's educational artificial intelligence revolutionizes the creation of training content by relying on the best practices of educational engineering and cognitive sciences. By dividing the time needed to create e-learning by ten, Didask allows companies to quickly capitalize on their internal knowledge and set up personalized and effective training courses, aligned with the specific needs of their teams.
Smart Analytics for accurate and scalable monitoring
Didask smart analytics offer a unique ability to monitor interactions between employees and knowledge media. By analyzing these interactions, our algorithms identify the most relevant content as well as those that need to be updated or deleted. This detailed analysis also makes it possible to suggest targeted improvements, offering HR and corporate training teams considerable time and efficiency in knowledge management.
Conclusion: Didask at the heart of corporate performance
By integrating Didask into your knowledge management strategy, you are equipping yourself with a powerful and adaptive tool, designed to meet the modern challenges of corporate knowledge management. With Didask, transform learning and the dissemination of knowledge into levers for growth and competitiveness.
Oussama Atlassi is Operations Lead at Didask. A graduate of HEC Paris and Telecom Paristech, ex-consultant at Boston Consulting Group, he is passionate about education topics and is the founder of Stratmachina.com. In particular, he supports our customers in setting up training projects with a positive ROI.
